We specialize in providing products for women who have lost hair due to cancer, chemotherapy and alopecia.
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Hair Alternatives Return Policy
Due to the personal nature of the items we sell, we enforce a strict return policy so you can be sure than any item you purchase from us is clean, new and unused. Any item returned to us will be inspected to determine if it is eligible for return. Due to state and federal health regulations, we cannot accept the return of wigs for any reason. Due to state and federal health regulations, return of wigs are only accepted under the following strict conditions. Any wig that is returned to us, which does not meet our guidelines for returnable items, will be returned back to you at your expense:
HAIR ALTERNATIVES EXCHANGES ONLY - NO REFUNDS.
All original tags must be intact on the wig.
The wig may not have been brushed, combed, cut, washed or worn. It must be free from gels, sprays or other hair care products. It must be free of odors, such as cigarette or cigar smoke.
All original packaging must be included with the wig. Packaging and wig must arrive back to us intact, undamaged and complete, exactly as received.
No refunds on shipping.
OUR EXCHANGE PROCDEDURE:
You must notify us of your intent to exchange your wig WITHIN 3 DAYS of receipt. Returned items must reach us WITHIN 10 DAYS of receipt.
WIG RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER ON THE BOX. A restocking fee may apply. ONE WIG EXCHANGE ALLOWED PER ORDER. We cannot accept multiple returns due to the high administrative costs involved. We will be happy to consult with you and help you in your wig selection. We recognize that we can't always get it right the first time, but we have to limit the number of returns in order to keep our prices low.